Wed, 01 Apr 2026 11:33:46 +0100

Tele Sales & Retention Specialist

Department: Commercial

Employment Type: Full Time

Location: Money Fellows - HQ

Description

Money Fellows is transforming how people save, borrow, and invest. As the world’s first and largest Money Circles app, we’ve digitized the traditional ROSCA model to make it smarter, safer, and more accessible. 💸

Since 2018, we’ve empowered over 7 million users to take control of their financial futures with confidence. 🚀

Key Responsibilities

Customer Retention & Problem-Solving – Handle cancellation requests, complaints, and customer escalations.

Sales & Negotiation – Persuade and retain clients through strong negotiation tactics.

Multi-task & Decision Making – Work independently while making quick, effective decisions.

Reporting & Analysis – Track and analyze data (Excel skills are a plus!).

Collaboration – Work closely with different teams to enhance the customer experience.

Key Qualifications

Sales Experts – Background in outbound sales, telesales, banking, insurance, loans, credit card management, or medical sales.

Retention Pros – Experience in customer support, back-office, or 2nd line support (preferably in banking or telecom).

Strong Communicators – Proven negotiation & persuasion skills.

Proactive Problem-Solvers – Independent decision-makers who own their work.

Multi-taskers & Adaptable Thinkers – Able to handle pressure and deliver results.

Excel & Reporting Skills (Bonus!) – Comfortable working with numbers and data analysis.

Open to evening shifts (up to 10 PM max)