Tue, 23 Dec 2025 12:50:51 +0000

Tele Sales & Retention Specialist

Department: Commercial

Employment Type: Full Time

Location: Money Fellows - HQ

Description

Are you a problem-solver, negotiator, and retention expert who thrives under pressure? Do you have a sales mindset and a passion for turning challenges into opportunities? If so, we need you on our team!

As a Tele Sales & Retention Specialist, you’ll play a critical role in retaining clients, handling complex cases, and driving customer satisfaction. Whether it’s resolving cancellations, negotiating solutions, or managing high-pressure situations, you’ll be the go-to expert for saving the day!

Key Responsibilities

Customer Retention & Problem-Solving – Handle cancellation requests, complaints, and customer escalations.

Sales & Negotiation – Persuade and retain clients through strong negotiation tactics.

Multi-task & Decision Making – Work independently while making quick, effective decisions.

Reporting & Analysis – Track and analyze data (Excel skills are a plus!).

Collaboration – Work closely with different teams to enhance the customer experience.

Skills Knowledge & Expertise

Sales Experts – Background in outbound sales, telesales, banking, insurance, loans, credit card management, or medical sales.

Retention Pros – Experience in customer support, back-office, or 2nd line support (preferably in banking or telecom).

Strong Communicators – Proven negotiation & persuasion skills.

Proactive Problem-Solvers – Independent decision-makers who own their work.

Multi-taskers & Adaptable Thinkers – Able to handle pressure and deliver results.

Excel & Reporting Skills (Bonus!) – Comfortable working with numbers and data analysis.

Open to evening shifts (up to 10 PM max)

Benefits

Join our team where your well-being is our priority from day one. We embrace the concept of Psychological Safety, ensuring that whether you're a candidate or an employee, you feel supported and valued in every way.

Mental Well-being: Your mental health matters. Benefit from our open-door policies, skip-level meetings, and thoughtfully designed workspaces that ensure you are heard and appreciated.

Physical Health: Stay active and healthy with our gym allowance, nutritious office snacks, and monthly consultations with a nutritionist to help you maintain your well-being.

Social Wellness: Forge connections through exciting team-building activities, interactive town halls, and collaborative workspaces that ignite innovation and foster a sense of community.

Financial Empowerment: We value your financial stability. Enjoy competitive salaries, pension plans, and exclusive employee discounts through our Circles program to help you achieve your financial goals.

Growth Opportunities: Seize the chance to advance your career with our workshops, mobility programs, and internal transfer opportunities. Thrive and grow with us in a community that supports your professional development at every step.

Join us and grow in a community that supports every aspect of your wellness!